Damaria Senne is a journalist, author and blogger based in Johannesburg, South Africa. Click here to visit and even subscribe to her blog where she shares her adventures as a parent and writer. Click here to read her ICT business related articles and go to her other blog, where she talks about the impact of…
Riehlife: Theo, how have you brought your artistry and music into your work as Experience Manager? Theo: I loved Saha, the restaurant inside the hotel, so much that I wanted to be a part of it somehow. I got the restaurant management to let me design and execute the stained glass effect in the restaurant,…
Riehlife: My blog is about connection and cultures and art. How do you see these themes relating in your business in the hospitality industry? Theo: The culture of business and the culture of people always are connected. My favorite example? The Carlton has been getting rave reviews from guests ever since our reopening, which means,…
Today, October 15th, bloggers around the web unite to put a single important issue on everyone’s mind – the environment. Every blogger posts about the environment in their own way and relating to their own topic. Our aim is to get everyone talking towards a better future. What would happen if every blog published posts…
Riehlife: Theo, do you have a spiritual path you follow? Does this come into play with your view of guest service? Theo: When I was growing up in White Plains, New York, my parents often took us to different types of religious service, from Presbyterian to Catholic, 7th Day Adventists to readings of the Torah….
PEACE THROUGH TRAVEL AND WORLD CELEBRATIONS LISTINGS Riehlife: I was really impressed by a sign in the Carlton lobby that listed holidays all around the world and the slogan “Peace through travel.” Could you tell us more about this? Theo McKinney: Thank you for that! Keeping these world celebrations posted was my idea actually, and,…
The Hotel Carleton is: enchanting, international, eclectic, cheerful, and bohemian. So is Guest Experience Specialist Theo McKinney. Maybe that’s why the two are a well suited and fitted. Riehlife: Theo, as you know my brief encounter with you at the Hotel Carlton was a highlight of my recent visit to San Francisco because of the…
That “30th anniversary” picture represents the usual welcome I like to surprise visitors with when they come to town to celebrate a honeymoon or romantic anniversary; the petals are real, and, whenever I can find out secretly in advance what the actual wedding flowers were, I try my best to get that flower and color…
On my recent trip to San Francisco I stayed at the Hotel Carlton and met a wonderful young man behind the desk the first night of my visit. Theo McKinney has agreed to be my guest on Riehlife. We’re starting by discussing the books on the coffee tables in the hotel lobby and will continue…
To all of my good friends in Exeter. I applaud your efforts, and share your hopes and dreams!—Erwin A. Thompson Exeter – An old historic town, Its roots deep in the past of Illinois. Born in eighteen twenty three It’s had its share of sadness, and of joy. A thriving town, When Bluffs and Jacksonville…